How we work

Terms of Business, in plain English.

Important Notice

Important Notice: Law Vision is not a regulated law firm. Our personnel are not qualified solicitors or barristers. We do not provide formal legal advice or reserved legal representation, and using our services does not create a solicitor-client relationship. Law Vision is not regulated by the Solicitors Regulation Authority. Our services are limited to coaching, McKenzie Friend support where a court permits it, practical commercial and financial guidance, and help with preparing and organising documents.

Our work is limited to coaching, McKenzie Friend support where a court permits it, practical commercial and financial guidance, assistance with preparing and organising documents, and general information. We do not conduct litigation or exercise any right of audience reserved to qualified lawyers, and we cannot sign or file documents for you as your legal representative.

Where we help you prepare or review a document, that help is given on a coaching and assistance basis only. Please have anything important reviewed by your own qualified solicitor or barrister before you rely on it, sign it or file it. You remain responsible for your own case, decisions, documents and deadlines — and we would always encourage you to instruct a qualified solicitor or barrister for formal legal advice, court advocacy, or review of any important document.

This page is a plain-English summary of how we work together. Your signed contract and the written scope for your engagement always govern the particular work we agree to do.

What we do

We help you make sense of difficult situations, prepare carefully, and decide what to do next. Our service lines include:

Coaching and McKenzie Friend support where a court permits it
Business matters, including debt recovery, creditor pressure, HMRC, cash flow and restructuring
Personal matters, including bankruptcy, probate, divorce and financial guidance
Property contract disputes

How our fees work

Hourly work is charged at £150 per hour. We invoice as the work progresses, and invoices are payable within 7 days.

For a fixed-fee project, we agree the work and fee by negotiation and confirm it in writing before we start. For business clients, a 25% non-refundable deposit is payable up front. Consumer clients have a statutory right to cancel within 14 days, as explained below. For business clients, the deposit is deducted from the total project fee, so it is not an extra charge on top. The remaining 75% balance is due within 7 days after the project is completed.

We are not VAT registered, so no VAT is charged.

Reasonable expenses such as travel, printing, court fees or third-party professional fees may be payable in addition. Every expense must have your approval before we incur it — whatever the amount. We will ask you first, and we will not incur an expense without your agreement.

For business clients, late payment interest is charged at 8% above the Bank of England base rate and accrues daily from the due date until payment is received. For consumer clients, we rely on the statutory remedies that apply to late payment. We may also suspend work on your matter after giving you reasonable notice while an invoice remains unpaid.

We record the time spent. A breakdown of hours worked can be provided on request.

If you need to cancel

You can cancel your engagement at any time — just let us know in writing. What you owe at that point depends on whether you are a business client or a consumer client.

A. If you are a business client

Hourly rate work: You pay only for the time we have actually worked up to the point you cancel, charged at £150 per hour.
Fixed fee project: You can still cancel, but the 25% non-refundable deposit stays payable. If we have already worked more time than the deposit covers, you also pay for that extra time at £150 per hour.

B. If you are a consumer client

You have a statutory right to cancel within 14 days of your contract starting, without giving a reason. We will give you the required information and a model cancellation form when we engage you.
During that 14-day window, the non-refundable deposit does not apply.
If you ask us in writing to begin work during the 14 days and you then cancel, you pay for the work already done up to the point of cancellation — charged at £150 per hour, or for a project, the value of the work completed.
If a project is fully completed during the 14-day window at your written request, you may lose the right to cancel, so far as the law allows.
After the 14 days have passed, the standard terms apply. You pay for time worked or completed project work in line with the written engagement terms.

These rights sit alongside your statutory rights, and nothing here removes or reduces them.

What is included, and what is not

The written scope for each engagement sets out exactly what is included. Our work does not include:

Formal legal advice or legal opinions
Acting as a solicitor or barrister
Representing you in court where a right of audience is reserved
Conducting litigation or signing or filing documents as your legal representative
Accepting service of proceedings on your behalf
Holding client money
Conveyancing
Regulated financial, investment or mortgage advice
Tax or accountancy services
Insolvency practitioner services
Acting as a trustee, executor, liquidator or administrator

Changes to the plan

If you ask for something outside the agreed scope, we will agree the change in writing first and tell you what it will cost before any extra work happens. Out-of-scope work is charged at £150 per hour unless we agree otherwise.

No guarantee of outcome

We cannot guarantee any particular result, the outcome of proceedings, that a claim will succeed or a debt will be recovered, or that funding or a transaction will complete. Any view we give on cost, timing or likely outcome is an estimate, not a promise. Outcomes often depend on things outside anyone’s control.

Your part

Good support depends on having a clear and current picture. Please:

Give us complete and accurate information.
Share documents and deadlines promptly.
Tell us about anything that changes.
Check everything we prepare.
Make your own decisions.
Get independent professional advice where you need it.

Understandably, we keep things confidential

We keep your information confidential and handle it in line with data protection law.

If something goes wrong

Raise any concern promptly with our Client Care Manager — a short note, a call or an email is fine.

We will acknowledge your complaint within 2 business days, give you a substantive response within 7 business days, and give you a final response within 14 business days of receiving the complaint or any further information we ask for.

If you would prefer an internal review, ask for it and the Client Care Manager will arrange it. Contact the Client Care Manager at info@lawvision.co.uk, by telephone on 0161 302 3410, or by post at 2nd Floor, Halifax House, 93-101 Bridge Street, Manchester M3 2GX.

Law Vision is not regulated by the Solicitors Regulation Authority. Nothing in this section affects your statutory rights, and you are free to take independent professional advice at any time.

Download our templates

These documents help set out the terms and scope of a particular engagement.

Client Engagement Contract (PDF)

The document that records the overall terms of our working relationship.

Download

Schedule / Statement of Work (PDF)

The document that sets out the specific work, scope and fee for an engagement.

Download

What happens next

Arrange a first conversation.

Tell us what is happening, and we can work out whether our practical support is the right fit.

Start with a conversation